Free Patient Experience Audit
See your practice the way a new patient does.
We follow a new patient on a phone, from the search result to your booking page, and show you where they give up. Then we redesign your homepage as a concept, so you can see the fix. Both arrive within 48 hours. No pitch.
- Four lenses: first impression, visual clarity, booking path, patient fit
- The same check on three practices patients compare you with
- Three specific fixes, in order of impact
- A redesign concept of your homepage with those fixes applied
Free · Audit + homepage concept in 48 hours · No pitch · None of your team's time
What you get
An audit of what patients see. A concept of what they could see.
The audit looks through four lenses, each a question a new patient asks without knowing it. The concept shows the answer.
Lens 1 of 4
First impression
What a patient sees in the first five seconds, on a phone.
The question we ask: Does it look as established and personal as the practice is?
A typical finding: The homepage says what every practice says.Minor
Lens 2 of 4
Visual clarity
Whether a patient can find treatments, doctors and hours without hunting.
The question we ask: Can a patient scan treatments, doctors and hours without hunting?
A typical finding: Nine menu items. Treatments hide under “Services”.Major
Lens 3 of 4
Booking path
How long it takes to get an appointment, and what stops them.
The question we ask: Can a new patient book in under a minute, on a phone, after hours?
A typical finding: Patients can only book by phone, and only while the office is open.Critical
Lens 4 of 4
Patient fit
Whether the site answers what new patients worry about before they call.
The question we ask: Does it answer what new patients worry about before they call?
A typical finding: Nothing about the first visit or how payment works.Minor
A sample page
What a page of the audit looks like.
- What a patient sees firstA phone screenshot of your homepage, marked up.
- Where booking breaksEach step from search to appointment, and where it stops.
- The fix, in order of impactSpecific changes you can make with or without us.
Sample page, anonymised. Every audit is written for one practice.
The redesign concept
Then we show you the fix: your homepage, redesigned around booking, using the content already on your site. A starting point to react to, not a finished website.
Welcome to our practice
State-of-the-art care in a comfortable setting.
Learn moreCosmetic & family dentistry
Unhurried dentistry, booked in a minute.
New patients welcome. Evening and Saturday appointments.
Concept, not a client site A generic practice, not a real one.
What changed
- Book online sits on every screen, on a phone, after hours.
- Doctors appear by name and photo on the homepage.
- The headline says what the practice is known for, in the practice's own words.
What happens next
From request to audit and concept in 48 hours.
Same day
Confirmation within a few hours
An email confirming we have your request and have started looking at your site.
Within 48 h
Your audit and redesign concept within 48 hours
What a new patient sees on a phone, where they give up, and how three practices nearby compare. Plus a concept of your homepage with the top fixes applied. Use them with or without us.
If you want it
Optional 20-minute walkthrough
We walk through the findings together. Not a sales call, a working session. Take it or leave it.
FAQ
About the audit.
See what a new patient sees.
Two short steps. Your website, your specialty and city, and where to send the audit and concept. We never ask for patient information.